Terms & Conditions

1. About these terms

These terms govern booking requests made through the Artiflora Express Shop website ("we", "us", "our"). By submitting a booking request, you agree to these terms. Artiflora is an artificial wedding flower hire service operating across Australia.

2. Booking requests are not confirmed bookings

Submitting a request through our website is a booking request only — it is not a confirmed booking and no contract for hire is formed at that point. No payment is taken when you submit a request. A binding hire agreement is only formed once we have confirmed availability in writing and you have accepted any quote and paid any required deposit.

3. Pricing, delivery and bond

Prices shown on our website are estimated hire fees only and are stated in Australian dollars. The "Estimated Total" displayed in your cart and confirmation email is an estimate of hire charges only.

• Delivery, setup and packdown fees are quoted separately based on your venue and location.
• A security bond may apply and is quoted separately. The bond is refundable subject to our hire terms.
• Any applicable taxes (including GST where applicable) are accounted for in the final quote.

The final amount payable will be confirmed in writing before any payment is taken.

4. Availability and dates

Availability shown on our website is a guide only and is based on the number of setups already requested or confirmed for a given date, together with any capacity limits we set. Dates may become unavailable after you submit a request. If your selected date is fully booked, we will let you know and may suggest alternative dates or options.

5. Cancellations and changes

Because a request is not a confirmed booking, you can withdraw your request at any time before confirmation at no cost. Cancellation terms after a booking is confirmed (including any deposit or bond treatment) will be set out in your written confirmation.

6. Use of our flowers

Our artificial flower arrangements are hired and remain our property at all times. You agree to take reasonable care of hired items and return them in the condition in which they were supplied, fair wear and tear excepted. Damage, loss or late return may incur additional charges, which will be notified to you in writing.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to a refund or compensation. Where a failure does not amount to a major failure, you may be entitled to have the failure rectified. Nothing in these terms excludes, restricts or modifies any consumer guarantee under the Australian Consumer Law.

8. Liability

To the extent permitted by law, our liability for any loss or damage arising out of the hire of our flowers (other than liability that cannot be excluded under the Australian Consumer Law) is limited to the amount you paid us for the relevant booking.

9. Contact

If you have any questions about these terms, please contact us at enquiry@artiflorau.com.